Last updated: 17/02/2025
1. Introduction
This Privacy Policy explains how Canara Bank Securities Limited ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you access our mobile application ("Canmoney App") and our website (canmoney.in). We are committed to ensuring that your privacy is respected and to complying with applicable Indian data protection laws. By using our App and website, you consent to the practices described in this Policy. If you do not agree with our practices, please do not use our services.
2. Scope and Applicability
This Policy applies to all personal data collected from you when you:
- Use the Canmoney App (available on Android and iOS), and/or
- Visit our website at canmoney.in.
It covers information collected both directly from you and automatically through your interactions with our services.
3. Definitions
For the purposes of this Privacy Policy:
- Personal Data: Any information that identifies or can be used to identify an individual, including but not limited to your name, email address, contact details, financial data, and any other information provided by you.
- Sensitive Personal Data or Information (SPDI): As defined under the Indian IT Rules, including financial information, passwords, transaction details, biometric data, and any information that may cause harm if misused.
- Usage Data: Data automatically collected as you use our services, such as IP address, browser type, device details, and activity logs.
- Cookies and Tracking Technologies: Small data files and other technologies used to enhance user experience and gather analytical data.
4. Information We Collect
We collect your information in two main ways:
- Directly Provided by You:
- Registration and Account Information: When you sign up or log in, we collect your name, email address, mobile number, and any other data required for registration and verification.
- Transaction and Trading Details: Information related to your financial transactions, trading activity, and account preferences.
- Feedback and Communication: Any information you provide when contacting us for support or feedback.
- Automatically Collected Information:
- Device and Technical Data: Information such as device type, operating system version, unique device identifiers, and mobile carrier details.
- Usage Data: Details about your interactions with our App and website (e.g., pages visited, time spent, features used) collected via cookies and similar technologies.
- Location Data: With your explicit consent, we collect approximate or precise location information for fraud prevention, security measures, and to enhance location-based services (e.g., displaying nearby branches or ATMs).
5. How We Use Your Information
We use your data to provide and improve our services and to ensure a safe, personalized experience:
- Service Delivery and Personalization:
- To process your registration, facilitate transactions, and manage your account.
- To customize and enhance the user experience based on your preferences and usage patterns.
- Communication:
- To send you important notifications, security alerts, service updates, and marketing communications (from which you can opt out).
- To respond to your queries and provide customer support.
- Security and Compliance:
- To verify your identity and prevent fraudulent or unauthorized activity.
- To comply with legal obligations, including those mandated under the Indian Information Technology Act and related rules.
- Analytics and Improvement:
- To analyse trends and usage of our App and website, helping us improve our services and develop new features.
- To generate aggregated, anonymized statistics that do not identify you personally.
6. Disclosure of Your Information
We share your personal data only under strictly controlled circumstances:
- With Trusted Service Providers:
- We engage third-party vendors (for payment processing, analytics, security, etc.) who are contractually obligated to safeguard your information and use it only for the specified purposes.
- For Business Purposes:
- In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
- We ensure that any such transfer complies with Indian data protection laws and that your data remains protected.
- Legal and Regulatory Requirements:
- We may disclose information if required by law, regulation, or a valid legal process (e.g., to protect our rights or for fraud prevention).
- With Your Consent:
- Where you have provided explicit consent for additional data sharing or marketing purposes, we will share your information as agreed.
7. Data Security and Retention
We employ robust security measures to protect your personal data:
- Security Measures:
- Administrative, technical, and physical safeguards (including encryption, secure servers, and strict access controls) are in place to prevent unauthorized access or disclosure of your information.
- Regular audits and updates are conducted to ensure the effectiveness of our security practices.
- Data Retention:
- We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
- Once your data is no longer needed, we will either securely delete it or anonymize it so that it can no longer be used to identify you.
8. Your Rights and Choices
Under applicable Indian laws and best practices, you have certain rights regarding your personal data:
- Access and Correction:
- You may request access to the personal data we hold about you and ask for corrections if any information is inaccurate.
- Deletion:
- Subject to legal and regulatory obligations, you can request the deletion of your personal data.
- Opt-Out:
- You have the right to opt out of receiving marketing communications and certain data sharing practices.
- You can change your preferences through the App settings or by contacting us directly.
- Consent Withdrawal:
- You may withdraw your consent at any time, although this may affect your ability to use certain features of the App or website.
To exercise these rights, please contact us using the details provided below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance your user experience and remember your preferences.
- Collect analytical data to improve our services.
- Serve targeted advertisements (subject to your consent).
You may disable cookies through your browser or device settings; however, doing so may affect the functionality of the App and website.
10. Third-Party Links and Services
Our App and website may contain links to third-party sites or integrate with third-party services. These sites and services have their own privacy policies and practices. We encourage you to review their policies as we are not responsible for their content or data handling practices.
11. Children's Privacy
Canmoney is designed for users who are 13 years of age and older. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided personal data to us without proper consent, please contact us immediately so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website and within the App, along with an updated Effective Date. Your continued use of our services after any such changes constitutes your acceptance of the new terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: compliance@canmoney.in
- Mailing Address: Canara Bank Securities Limited, 7th Floor, Maker Chamber 3, Nariman Point, Mumbai, 400021
- Phone: 022-43603815