The Reserve Bank of India (RBI) has imposed a monetary penalty of Rs 3.80 lakh on Navi Finserv Limited for non-compliance with RBI directions related to recovery agent practices.

The penalty, imposed through an order dated February 10, 2026, follows RBI’s statutory inspection based on the company’s financial position as of March 31, 2024. The central bank found that the company had contacted customers for loan recovery outside the permitted time window of 8:00 a.m. to 7:00 p.m. and failed to follow prescribed protocols while sending recovery-related messages.

RBI clarified that the penalty was imposed due to regulatory compliance deficiencies and does not affect the validity of customer transactions. The action is also without prejudice to any further regulatory measures that may be initiated against the company.