One Point One Solutions Ltd has been recognised with the Best Use of AI in Customer Service award at the India CX Strategy & Summit 2026, highlighting the company’s efforts to leverage artificial intelligence to enhance customer experience and operational efficiency.

The company has been using AI-driven solutions to improve customer engagement through quicker response times, personalised interactions, intelligent automation and scalable support systems. Its approach combines AI capabilities with domain expertise and human intelligence to help enterprises deliver more consistent and efficient customer experiences.

Over the past year, One Point One Solutions has increased its focus on conversational AI, intelligent automation, analytics and digital transformation, using these technologies not only to automate customer interactions but also to improve decision-making and streamline processes.

The recognition further reinforces the company’s positioning as an AI-led customer experience and enterprise operations partner, as businesses increasingly focus on converting AI adoption into measurable operational and customer outcomes.